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Tips
- 🛠️ Work through the steps in order — the simplest fixes are first. If one doesn't help, move on rather than repeat it.
- Clear Cookies resets saved preferences (dark mode, font size) but does not log you out — safe to try.
- Push notifications stopped? Notifications → Unsubscribe, then Enable to re-subscribe.
- A timed-out session re-logs you in automatically on the next refresh (Ctrl+F5, or pull down on mobile).
- Prefer a guided tour? Pick the Walkthrough below that matches your Site Mode (Simple, Standard, or Ludicrous).
- Still stuck? Use Contact Us with the error text and the page you were on.
If you run into trouble — page stuck, things not saving, or an error message —
try these steps in order.
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Refresh the page.
On mobile, drag down from the top of the screen. On desktop, press Ctrl+F5.
A timed-out session will trigger an automatic re-login.
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Close the browser and re-open.
After a site update, old sessions can cause temporary errors such as ViewState errors.
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Log out and log back in.
This creates a fresh session and ensures all required session variables are set correctly.
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Clear your browser cache.
Forces your browser to download the latest scripts and styles rather than using
stale cached copies.
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Clear Packlist PRO cookies.
Resets certain saved preferences stored by this site. You will not be logged out.
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Try Incognito / Private Browsing.
Runs with a clean cookie and cache state without affecting your normal browser profile.
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Try a different browser or device.
Helps rule out a browser-specific setting, extension, or cached file as the cause.
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Not receiving notifications?
If you subscribed to push notifications but they've stopped arriving, open
Notifications,
click Unsubscribe, then click Enable Notifications to re-subscribe.
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Contact us.
Use the Contact Us page
and include what you were doing and any error text you saw.
Walkthroughs
A guided tour of Packlist PRO — pick the one that matches your Site Mode.